The unique opportunity to explore different roles in business and tech, receive training from industry experts, and rotate across positions in areas such as pre-sales consultancy, solutions architecture, and technical account management.
Who are we?
One of the fastest growing software companies worldwide, Halo Service Solutions is an industry leader in building innovative service management platforms. We are an expert partner to some of the world’s leading organisations, deploying our out-of-the-box ITSM, PSA, and CRM software in a way that supports their bespoke business needs. We work with prestigious organisations based in over fifty countries around the world, varying in size from small start-ups to multi-national household names like Microsoft, West Ham United, and McLaren.
Our entire team works on our service desk product; developing, selling, supporting, managing and implementing the programme all in-house. We are one team with our own specialities, and we support each other to work together to deliver an end-to-end service. We believe that work should be fun, fulfilling, and full of opportunities to grow, so we are proud to be a values-driven organisation that places people first and creates a culture of care.
At Halo you’ll play a pivotal role in our success from day one, gaining experience on rotations in every department of the company. You will receive full training, regular 1-2-1’s with your designated mentor and salary increases based on your performance! While you may start in one area, the opportunity to move internally is huge, offering you the flexibility to grow your career in your chosen direction, under a permanent contract.
– Have a “can-do” attitude and eagerness to learn
– A confident communicator, who makes sense of complex ideas and conveys them to others in a way that is easy to understand
– Graduated within the last few years, or graduating soon
– Excited to join a super chill and lovely team!
– Bachelor’s degree with a 2:1 or above (ideally a BSc with a numerate or technical background)
– Strong A-level grades
– Good all-round basic IT skills, including proficiency with Microsoft Office
– Unrestricted right to live and work in the UK
Pathways at Halo
Support Technician
Account Executive
Pre-Sales Consultant
Business Development Representative
Solutions Architect
Technical Account Manager
Support Technician
All of our graduates begin in a Support Technician role, providing opportunities to put what has been learnt during training sessions into practice. As a Support Technician, you’re the first point of contact for customers seeking technical assistance. You’ll ask all of the right questions to understand customers’ problems, then guide them through how to resolve their issues. Initially, you’ll be working with mentors who will guide you through the resolutions, until you build up a stronger understanding of Halo and are able to problem solve more independently. Over time, this role will develop your technical expertise and product knowledge, giving you the fundamental skills to move into other roles.
Account Executive
As an Account Executive, you will take ownership of the entire sales process, from discovery to contract signing. Your responsibilities include understanding and gathering prospect requirements, conducting product demos, maintaining timely communication, and nurturing relationships with prospects. This will also involve delivering on-site presentations to our global clients. This role requires a deep understanding of the product, strong commercial acumen, and exceptional written and verbal communication skills.
Pre-Sales Consultant
As a Pre-Sales Consultant, you will collaborate with Account Executives to provide technical expertise for mid to high-value opportunities. Your role involves configuring pre-demo solutions, running integration-related sessions, defining specifications for future integrations, scoping implementation projects, and conducting proof-of-concept demonstrations. You’ll be the technical problem solver, ensuring the success of sales from a technical standpoint, while managing your time efficiently and demonstrating commercial awareness.
Business Development Representative
As a Business Development Representative, you will execute targeted campaigns to generate leads for our company. You will utilise Outreach to manage communication flows, secure discovery meetings with potential clients, and play a pivotal role in expanding our customer base. This role requires strong organisational skills, commercial awareness, and excellent written and verbal communication abilities.
Solutions Architect
As a Solutions Architect, you’ll be responsible for implementing Halo and managing projects from contract signature to handover. Your duties will include designing workflows and solutions, ensuring high product adoption and customer satisfaction, and leading enhancement projects for existing customers. There will be opportunities to travel to our global customers for their implementations. This role requires strong time management, technical expertise, deep product knowledge, and strong problem-solving skills.
Technical Account Manager
As a Technical Account Manager, you will collaborate closely with Customer Success Managers to maintain high satisfaction among existing clients. Your responsibilities include handling support issues and requests for high-value customers, managing service level agreements for these issues, and building relationships with product owners and system administrators. You’ll be able to demonstrate effective prioritisation, product knowledge, and strong verbal and written communication skills.
“A distinct aspect of the company is that you need comprehensive knowledge across the board, even to specialise in one area – the more you know about the products and departments collectively, the more you can bring to the table. The rotations around the company allowed me to spend time in multiple roles and to evaluate where my skills best fit – this was an invaluable opportunity as a recent graduate who was new to the software industry.”
The application process at Halo
There’s nothing worse than a ten step application process when trying to balance university and the job search, and nobody wants to through a long and daunting assessment centre. That’s … read more
But what’s in it for you?
£30,000 starting salary
(scaling quickly based on performance – potential to increase to £40,000 in the first year)
Unlimited holiday
Because we know that a healthy work-life balance is crucial for maintaining good mental health
Opportunities to travel the world
Jet off to visit our global customers, or maybe spend a few months at our US or Australian office!
Office concessions
Food trucks, sweet treats, coffee, fruit, and of course, the office bar
Socials and events
Weekly sports, yoga, gaming, and more, plus holiday celebrations!
Annual philanthropic endeavours
We’ve climbed Ben Nevis and cycled to Amsterdam in aid of our favourite charities
Flexible working arrangements
Following initial training, there’s scope to work anytime, anywhere!
Joining the best team
This one sounds a bit cheesy, but it’s true! No one expects to love the team as much as they inevitably do.
Work with brands like
Apply here
We want to hear from you if you think Halo could help you reach your full potential!
Want to find out more about life at Halo?
Take a look at what we’re getting up to over on our socials!
